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Big Tall Order

08454 900777

Unit C7 Ashville Park
Short Way, Thornbury
BRISTOL
BS35 3UU

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Big Tall Order

As im 6ft7 i struggle to find good quality, reasonably priced and most of all fashionable clothing that actually fits! After having researched and looked at websites offering larger men`s clothing, i particularly like the selection of clothing offered by Big Tall Order(BTO). i was a first time online buyer, new to the whole "internet shopping experience" so i proceeded to call bto just for added reassurance on ordering. i was amazed at the quality of service i received over the phone, how helpful and patient they were with me. After the phone call i didn't hesitated to place my order with them, i was particularly surprised how quick and simple placing an order online with big tall order was. i order late afternoon on a Wednesday, and to my surprise my items were delivered to my home address the very next day! i couldn't believe how quick and stress free ordering with them was. my items fit perfectly and i was very pleased with the quality of the clothing. overall i was very impressed and happy with service that was provided along with the items i purchased. since then i have order many times and they have never let me down- they have earn't themselves a repeat customer. i recommended Big tall Order Clothing to anyone, -T

By 148tr at 11:00 on 19/09/11

      
 
      

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7 Reviews of Big Tall Order

       
  • Profile image for 148tr

    Big Tall Order

       

    As im 6ft7 i struggle to find good quality, reasonably priced and most of all fashionable clothing that actually fits!

    After having researched and looked at websites offering larger men`s clothing, i particularly like the selection of clothing offered by Big Tall Order(BTO). i was a first time online buyer, new to the whole "internet shopping experience" so i proceeded to call bto just for added reassurance on ordering. i was amazed at the quality of service i received over the phone, how helpful and patient they were with me. After the phone call i didn't hesitated to place my order with them, i was particularly surprised how quick and simple placing an order online with big tall order was.

    i order late afternoon on a Wednesday, and to my surprise my items were delivered to my home address the very next day! i couldn't believe how quick and stress free ordering with them was. my items fit perfectly and i was very pleased with the quality of the clothing.

    overall i was very impressed and happy with service that was provided along with the items i purchased. since then i have order many times and they have never let me down- they have earn't themselves a repeat customer.

    i recommended Big tall Order Clothing to anyone,

    -T

    By 148tr at 11:00 on 19/09/11

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  • Profile image for Fray44

    Big Tall Order = appalling customer servcice

       

    I had been searching for shoes for my husband for some time and I ordered two pairs of the same trainer as I had high hopes of the comfort level described online as "A NEW version of this New Balance versatile cross trainer featuring a durable leather upper and ABZORB cushioning in the heel and forefoot." However, I was extremely disappointed by the quality of the shoe. The fit was accurate but my husband couldn't discern any "cushioning in the heel and forefoot" which was the specific benefit targeted by my purchase.

    The shoes were heavy and the instructed method of return was via recorded delivery. With the cost of £5.95 shipping and £12.30 return, I effectively paid £18.25 for footwear that did not live up to its claims. Customer services merely stated that the claims were made by "New Balance" and not "Big Tall Order". I maintained that they were liable for the claims as they used the descriptor on their website. They agreed to refund the initial P&P of £5.95 but not the £12.30 it cost to return the shoes. Not ideal, but the best they were prepared to do, so I agreed. However, my account was merely credited with the cost of the shoes - the P&P was omitted. FOUR emails later requesting this be rectified have ALL BEEN IGNORED – how rude. Not even the courtesy of a response. So much for customer service.
    Coincidentally, I ordered three pairs of trainers from Amazon and had to return one pair. I was fully refunded for the postage. It was exactly the same with goods ordered from Jacamo. Not all companies take the same view as "Big Tall Order", it seems.

    By Fray44 at 13:59 on 14/08/11

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  • Profile image for alvestonboys

    Great 1st Time service

       

    I used Big Tall Order for the very first time a couple of weeks ago. and after reading a negitive feedback I must say I was a little concerned but the whole process went without any problems. polite staff, quick delivery and great product! will most certainly be using them again.

    By alvestonboys at 13:55 on 18/04/11

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  • Profile image for howe0812

    Great service

       

    This review was posted on Thursday 27st January 2011 and we have responded on Saturday the 29th January.

    Mr Morgan purchased a pair of shoes from us in November unfortunately the first pair we sent out to the customer had a small burr in the leather which cannot be helped as leather is a natural material. The shoes were returned to us and we promptly sent out a replacement pair of shoes to Mr Morgan. One of the shoes we sent out as a replacement had the heal slightly out of alignment and so the customer returned them to us for another pair unfortunately we did not have a 3rd pair in stock and so a refund was issued.

    We were very disappointed to see Mr Morgan post this review. Our returns policy states returns will be processed within 14 working days and Mr Morgan posted this review on the 15th day after a refund had been issued. Customer service is taken very seriously at Big Tall Order and we have 1000′s of happy customers many of them have sent us testimonials which can be viewed on our website at the following link http://www.bigtallorder.co.uk/d/51/Testimonials.html

    By howe0812 at 16:02 on 29/01/11

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  • Profile image for Morgar83

    Banal. Terrible. Ominous. BTO. Big Tall Order.

       

    REVIEW:
    Lured in by their cheap prices, I purchased a pair of business shoes from Big Tall Order in December 2010, however they arrived in a very dilapidated state and had to be returned… This was to become the first of a several disappointments.

    Long story short. Two sets of returns. Lapsed refund which I had to personally chase. And then to top it off a vitriolic phonecall from their MD having a go at me.

    Banal. Terrible. Ominous. BTO. Big Tall Order.

    Back to my regular supplier: Walk Tall - excellent company.
    -R

    By Morgar83 at 12:16 on 27/01/11

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  • Profile image for chloeann2010

    never used

       

    i have never used this company but i do know people that have in the past and they all highly recommend big tall order. cant really comment on the other review as i have never been told of anything bad from big tall order.

    By chloeann2010 at 19:22 on 23/05/10

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  • Profile image for johnmatthews1

    stitching on shoes split - no refund

       

    the stitching on my shoes split after 2 days. Big tall order wouldn't refund me.

    By johnmatthews1 at 14:29 on 13/12/09

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